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FAQ

Product Questions:

Q: Are your pet beds washable?
Yes! However, please note that only the cover for the entire line of memory foam pet beds is washable memory foam itself can't be washed!

Q: Round Or Rectangular?
Round pet beds are better for pets that like to curl. Oblongs or rectangular are best for pets that like to stretch out.

Q: How do I determine which size pet bed is right?
Great question you can either visit our buying guide or, when viewing a bed that you're interested in, click on the 'size guide' tab.

Q: My pet is a bit older and has arthritis. What bed would you recommend?
Our entire line of memory foam pet beds will help provide support, relieve painful pressure points, and improves circulation. For older pets or pets that suffer muscle pain, poor circulation, hip dysplasia, or arthritis these orthopedic beds will make your pet more comfortable.


Q: I have a product question what are your customer service hours?
Our team is available to help we can be reached via our contact us page.

Payment Information

Q: What type of payment do you accept?
We are currently able to accept Visa, American Express, Discover, and Discover through PayPal

Q: Is my important information safe on your Web site?
Absolutely. Our Web site is protected with Comodo Site Security which helps ensure all your important information is completely safe and secure.

Q: Do you accept returns?
We're confident you will be absolutely thrilled with your purchase. However, if for some reason you're not completely satisfied we gladly accept returns. For additional information please read our return policy.

Shipping Information

Q: I can't wait to receive my order! When can I expect it to be delivered?
All orders are shipped out within three business days of receiving your order. Once shipped orders are generally received within 7-14 business days. Additional shipping information can be found here.

Q: How much is shipping?
To help keep shipping costs to a minimum flat shipping rate of $6.95 is charged. Once a product has been added to the cart you'll easily be able to get the shipping charge and purchase price.

Q: Do you ship internationally?
Absolutely! We provide all our customers with quick, seamless, and inexpensive international shipping.

Q: Can I track my order?
Absolutely, we're happy to offer order tracking.

General Questions

Q: What are the benefits of creating a Petz Galore account?
Aside from being a member of an exclusive club, by creating an account you'll be able to track your orders and even receive occasional e-mails chock full of discounts, fun give-aways, and more. We hate spam e-mail as much as you and will never rent, sell, or give-away your information. Period.

Q: Do you offer discounts and coupon codes?
Yes, on occasion. We recommend you visit our site regularly and follow us on Instagram where we frequently run exclusive discounts and fun give-away contest.  Additionally, we regularly give out coupon codes after creating an account!

Q: My petz and I love your products!  Can I leave feedback on your Web site?
Absolutely we love feedback as it helps others make wise decisions! To leave feedback simply visit our Web site, find the product(s) where you'd like to leave feedback, and click on 'review this product' which is immediately under the product name. We appreciate your time, consideration, and kind words!

 


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